Quality

First Time Right

Proportion of completed tickets with no backflow during the selected period (First Time Right).

First Time Right (Volume)

💡

63.6%

267 / 420 tickets

First Time Right (Story Points)

💡

63.8%

1161.0 / 1819.0 SP

First Time Right (Actual Effort)

💡

63.4%

1212.0 / 1913.2 WD

By Brand

First Time Right (%) per brand

Live Jira Data

Rejection Origins

Phase that triggered the backflow

Live Jira Data

Rejection Overview

All tickets with backflow during the selected period, grouped by brand and origin phase.

Rejection Details

Tickets that experienced backflow, grouped by brand and origin phase.

💡 About this table↓

This table lists all tickets that experienced a rejection (backflow) during the selected period.

Unlike the First Time Right metric which only counts completed tickets, this table also includes tickets currently in progress, giving you real-time visibility of all issues encountered.